Sensia Santé Massage À Domicile

MASSAGE THERAPIST PORTAL

Your Success Is Our Priority

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Click here to learn more about how you can contact your support team for all inquiries.

Click here to learn more about our safety protocols that you must follow for In home massage therapy.

Click here to learn more about using your calendar.

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Click here to learn more about our work protocols and procedures that you must follow for In home massage.

lick here to find out how and when you are paid as well as how customers pay for their massages.

Download the job aid!

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COMMUNICATIONS

Massages can take place between 9 a.m. and 10 p.m. 7 days a week.

You can text or call your support team every day from 8:30 a.m. to 10:30 p.m.

Main number: 514-804-9444

Secondary number: 514-802-2211 

Email: sensiamassage@gmail.com

security protocols

It’s a team effort to ensure that you are always safe when working. Whether you are at a clients home or you are receiving clients at your location. Both our therapists and support team have security protocols and procedure to follow to ensure your safety.  These protocols are not optional. 

massage therapists :

  • When you arrive at the customer’s home you must send a text to 514-804-9444 to inform your support team that you are now with a customer.

  • When you leave the customer’s home, you must again text your support team to let us know that you are safe and that you are no longer with a customer.

  • Our massage therapists all receive a safety note. If you need help, mention the word “MIDNIGHT” on the phone or
    text message. “I blocked my calendar at midnight.” or text 911. We will send authorities to your location. Please note that we have never had such a situation.

    *If you would like to learn more about the security protocols your support team follows regarding customers, please call us and we will share them with you.

calendar

Managing your calendar is one of the most important tasks you have. Our online booking system is synchronized with your calendar. This allows our guests to book you according to your availability. It’s an incredible privilege to manage your own calendar, but with it comes a great responsibility.

Your reputation as a massage therapist and our reputation as a company depends on your good calendar management.

PROCEDURES :

  • Massages can take place between 9 am and 10 pm 7 days a week. Clients can book online 24 hours a day, but can also call us and text us between 9 am and 10 pm.

  • When a client reserves you, it is not a request, It is a confirmed appointment because they were able to access your calendar and book you according to your availability.

  • When you receive a booking in your calendar, it is a confirmed booking and therefore cannot be changed as customers have already received the confirmation email and complete their health form online.

  • You also receive a booking email when a customer makes an appointment. You must reply to the email as soon as possible to let us know that you have seen the booking correctly. 

  • When managing your calendar, always add a little more time before and after your events, as customers can book you immediately before or after your event.

  • For example, if you go to school from 10:am to 13:pm and you block those hours in your calendar. A customer may book you at 9 a.m. and another customer may also book you at 1 p.m. Immediately before and after your event. They expect you to be at their homes at this time, so block more time when creating your calendar events.

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IN HOME MASSAGE

  • When you receive a booking email, you must reply to it to let your support team know that you have seen the booking. This should be done as soon as possible and ideally no later than 2 hours after receiving the email. We understand you’re a busy professional. Remember that your support team is working with clients and your quick response will ensure that Sensia Health provides the best customer experience.

    The next step is to follow security protocols and send text messages to your support team upon your arrival and departure. (See Safety Protocols for Massage Therapists for more information.

    We advise clients that our massage therapists arrive at their door at the time of booking. Not 20 minutes earlier or later.  It is your responsibility to take the necessary steps to arrive on time. This means getting to the site early enough to anticipate unforeseen events such as traffic and parking problems. 

    We understand that incidents can sometimes occur even if we have taken the necessary precautions. Therefore, if you are going to arrive late, please let your support team know as soon as you are aware of the unavoidable situation. This way, we can alert customers and manage their expectations to ensure the best possible customer experience. 

*TIP: Use the WAZE app to plan your travel. You can even set the arrival time and waze will tell you when to leave to arrive on time.

*TIP: If you click on the address in the booking in your Google calendar, you can choose to open WAZE or MAPS.

PAYMENTS

MASSAGE THERAPISTS

  • You will receive your pay on Thursdays. You will also receive an email summary of the amounts earned that week for massages, tips and travel expenses.

    If you were paid in cash by some customers during the week. You can keep the money and on Thursday we will calculate the amounts and make the necessary adjustments. You have collected more than we owe you, we will inform you of the amount you will need to transfer to us.

    Please note that our massage therapists are not employed by Sensia Santé. You are self-employed (subcontractor). This means that you will not receive a T4 for your tax returns. Therefore, it is your responsibility to keep your own records and keep your own accounts.

    There are advantages to being self-employed. You can report many expenses at tax time, such as massage supplies, gas for your car, parking fees, mobile phone bills, You can ask your accountant for more details or feel free to contact us for advice.

    If you have your GST and GST numbers, you will have to send us an invoice before the end of the day on Thursday so that we can pay you your hourly rate plus taxes so that we have the agreed hourly rate. If you don’t have your tax number, you don’t have to send us an invoice. We’ll just send you your pay.

    Please note that the law only requires you to have your tax numbers once you reach $30,000 in revenue per year.

    Please call us if you have any questions.

  • Download the tax return form (Self-Employed). You can complete it and give it to your accountant. 

CLIENTS

  • Clients can pay by credit card, interac transfer or cash after their massage.
    Customers can leave a tip on the credit card payment page. When they pay by Interac transfer, they can add the amount of the tip to their payment.
    Customers receive payment instructions in the confirmation email they receive at the time of booking. We also explain this to them over the phone when we confirm the booking.
    Customers should already know how to make their payments. However, you should be able to provide guidance to clients who have questions or need assistance.

HOW TO ADVISE CLIENTS ON HOW TO MAKE THEIR PAYMENT:

CREDIT CARD PAYMENT: The easiest way is to direct the customer to our website (www.sensiamassage.com) and click on the “PAY HERE AFTER MY MASSAGE” button.